This is my sixth post in my role overview series, to read the rest click here. Housekeeping is listed as a high need in the Spring 2017 application. High need roles mean you have a high chance of getting accepted for them because they need a lot of them, it also means you will work lots of other CPs. To read more about high need roles click here.
Today's Interview is with Victoria, a housekeeper at the Yacht and Beach Club resort for the Spring Advantage 2016 Program. She didn't share a picture, but in most locations, including the Yacht and Beach Club, resort custodians wear the same costumes as housekeepers, that's why you're seeing a picture of me in my costume.
How would you describe your role?
"I worked eight hour shifts that included me cleaning 16 rooms a day. I usually worked 40 hours a week. Working at Beach Club as a "Mousekeeper" was a love-hate, bitter-sweet experience. If you aren't aware, housekeeping is a very physical, highly active role. I think the advantages included how friendly my co-cast members and how helping they truly were. Especially, since they were so use to seeing us Disney College Programmers come and go. In a day, I would wake up between 5:30-6:00am, I would grab breakfast, meet up with my best friend then she would drop me off at my location. I'd go to costuming (which was located inside the break room) and change quickly so I could clock in at 7:45am. I'd go to "break-out" where all the Housekeepers would get there boards for the day. I'll be honest, it was the hardest job I've ever held but it was also the most rewarding, too! It couldn't be too bad because I just accepted this role to do it again! Also, I don't want to get you future "mousekeepers" too excited but there is something called ADO and it's your best friend!"
What did your training look like?
"Training was a total of three days where I shadowed a full-time housekeeper over 8 rooms for each day. I learned quite a bit during this time but it was overwhelming. Don't give up! Keep going! Then it turned into something called "ramp-up" where I was given my own board of 8 the first date, 10 the next, 12 the third day, 14 that fourth day and finally 16!"
How mnay hours did you work?
32 to 40 hours per week with 8 hour shifts
What did you like about your role?
TIPS and Guest Experience; my resort was the most amazing on property!
What did you dislike about your role?
How physically hard it was; the silver lining was I lost about 25 pounds in three months!
Do you have a favorite memory in your role?
My favorite memory was the day I was able to control my own magic! It was mid way through my time at Disney and I had a family staying in a standard Beach Club room with a mother, father, son and daughter. Well, I found out that morning that the daughter was autistic and wasn't able to sleep with anyone. The son was actually sleeping on the floor. I felt so bad for him! I knew it must be uncomfortable but he was okay with the situation. The way I found all this out was because his mom asked me if I could get some extra pillows. Not thinking anything of it, I quickly ran down to my stock room and got him a couple. I knocked on their door. No one answered so I allowed myself in. To my astonishment, I found the boys bed to be on the ground. I quickly called base but the lady insisted I wasn't allowed to get the boy a roll-away bed. I felt so bad. So, instead of returning to giving him extra pillows, I ran down to the managers office and explained the situation. Immediately, she approved my request for the roll-away bed and I was so excited for the boy! I met the runner and get up his new sleeping arrangements! When I came to the room the next day I was left a heartfelt note and a really generous tip! It was a wonderful time to be a Mousekeeper!
Thanks for sharing your story Veronica! As always, if you have any questions, comment below, find me on social media, or fill out the form on my "about me" tab. Subscribe to my mailing list to receive weekly updates about my posts and a free download!