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What is Resort Custodial?

8/17/2016

 
When I applied to Disney, my first choice role was custodial. I thought it would be so cool to get to work in the streets, watching the parades and fireworks, helping people find attractions, and most of all pin trading and handing out stickers. When I was accepted for custodial I as ecstatic! Months later they sent out itineraries for the first week, on mine there was an event titled "housekeeping town hall." my first reaction was "what?! I'm not housekeeping!" After consulting the DCP Custodial facebook page, we inferred that this meant you were custodial at a resort. Again I was confused, I assumed the people who cleaned the resorts were housekeepers. When I arrived on check in day I found out I was placed at the Yacht and Beach resort, thankfully a deluxe resort. Before I continue I would like to make it clear that because of the experience I now love cleaning bathrooms and cleaning up puke. 
Picture
General Information:
  • I worked about 30-32 hours per week most of my program, I only worked 40 hours two of the weeks my entire program. 
  • Most of my shifts were 7am-3:30 or 3:30-midnight, with the exception of usually one mid pool shift a week. 
  • I received free shoes, both white and black.
  • My department was only about 35 people, 6 of which were CPs. 
What I liked:
  • My costume was way better than park custodial!
  • Because the department was so small I got to know everyone pretty well.
  • I had a lot of freedom to do my job the way I wanted
  • I had a checklist of assignments to do each day
  • I got to see fireworks form Epcot and Hollywood Studios every night.
What I disliked:
  • It was hard to trade, give away, and pick up shifts.
  • I didn't get as many hours as I wanted and only once had an opportunity for overtime.
  • I didn't feel comfortable picking up shifts other places. Often I could only pick up shifts in other resorts and not in the parks, and it was scary to me to try to know where all the bathrooms, storage closets, and trash cans at another resort were so I could do my job well.
  • I didn't get to pin trade or hand out stickers. 
  • Sometimes I was scheduled to clean the backstage areas instead of the on stage areas and I really disliked that because I didn't get to have any guest interactions in that. 
  • There weren't many ways to make magical moments in my job.
  • There wasn't enough CPs at my location for me to be able to ask someone to give me a ride home from work. 
For the most part I enjoyed it. I wish I could've done something else, and I don't really want to do it again, but I would so much rather have been doing that than anything else not at Disney!

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